The UX of Covid-19 Health Codes in China
China UX insight 101
Jun 26, 2020
In China, Health Codes are digital passes invented in response to COVID-19. They come in the format of QR codes generated on phones. These codes assess if the user has traveled to areas with high risks of infection.
- Every city has its own Health Code mini program, which shows your health condition in real-time. The color of the Health Code indicates whether you’ve been to a high-risk area.
- Health codes come in green, yellow, or red depending on the places visited by the user.
- Green: Currently safe and free to go.
- Yellow: Been to high-risk locations, and need observation.
- Red: Diagnosed or a probable case.
- People are required to show their codes while entering residential areas, office buildings, malls, hospitals, and other public spaces.
- Health codes rely on big data gathered and models built by public administrations.
- Input name, phone & ID number.
- Face recognition through video to confirm the identity.
- Code appears, with color indicating the health status.
- Scan the code to reveal places the user has visited
- The codes represent a health certificate system designed for the masses; they are easy to access and understand.
- Active users: 1 billion+
- Ideation to rollout: 14 days
- Cities covered: 400+
UXSPOT is a user research facility in Shanghai. We run usability testing, focus group interviews, user interviews, UX & co-design workshops for the worlds leading companies in our custom built user experience lab in China.
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