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User research &
discovery
Understand your customers’ needs, behaviors, and motivations to inform the design of future experiences.
User experience
design
Harness user experience research insights to drive the design and business decisions in your digital products.
User testing &
optimization
Test your products to identify pain points, opportunity areas for improvement, and optimize usability.
Industry
HealthTech UX
HealthTech UX
Shaping the future of HealthTech experiences in China & APAC
The growth of the digital health landscape in China and APAC is driven by increasing internet penetration, supportive government policies, and rising demand for accessible, efficient healthcare solutions. As traditional healthcare evolves to embrace digital innovation, creating intuitive, patient-centric experiences has become crucial for success.
Enhancing digital health experiences
Telemedicine optimization
We help healthcare providers create virtual care experiences that maintain the quality of in-person consultations. Our research examines how patients and clinicians interact through remote platforms, from video consultations to asynchronous care. We focus on creating seamless telehealth experiences that build trust while improving healthcare access.
Health app innovation
Our research shapes mobile health applications that drive meaningful engagement. We investigate how users integrate health apps into their daily routines, from condition management to wellness tracking. By understanding patterns of sustained engagement, we help companies create health apps that become valuable tools in users' health journeys.
Wearable device enhancement
We optimize experiences for health monitoring devices and their companion applications. Our research examines how users interact with wearable health technology, from initial setup to long-term use. We help organizations create seamless experiences that encourage consistent usage while delivering meaningful health insights.
Patient portal refinement
Through comprehensive analysis of patient portals and electronic health records, we help healthcare providers create intuitive interfaces for managing health information. Our research examines how different user groups access and understand their health data, ensuring platforms serve diverse patient populations effectively.
Clinical workflow optimization
Improving digital tools used by healthcare professionals is a key focus area. We analyze the usability of electronic health records (EHR) in various clinical settings, evaluate clinical decision support systems, and enhance digital communication tools for healthcare teams. Our goal is to streamline workflows and improve efficiency in clinical settings.
Health insurance & digital claims
We optimize digital experiences for health insurance users by simplifying online claim submission processes, improving transparency of coverage information, and enhancing digital tools for policy management. These efforts aim to reduce user frustration and streamline insurance-related tasks.
AI integration optimization
We guide the implementation of artificial intelligence in healthcare interfaces, from symptom checkers to clinical decision support. Our research reveals how users interact with AI-powered health tools, helping organizations create experiences that balance automation with human touch while maintaining trust.
Digital transformation guidance
We help traditional healthcare organizations navigate their digital evolution. Our research examines how stakeholders adapt to digital healthcare tools, from patient registration systems to provider workflows. We focus on creating transformations that enhance care delivery while minimizing disruption.
UX research in digital healthcare to better understand your users’ needs
Patient experience patterns
We conduct deep research into how different patient populations approach digital health tools. Our analysis reveals barriers to adoption and engagement across diverse user groups, from chronic condition management to preventive care. This understanding helps organizations create more accessible and effective digital health solutions.
Provider workflow requirements
Our research examines how healthcare professionals integrate digital tools into clinical practice. We investigate preferences for interface design, information display, and workflow integration, ensuring solutions enhance rather than impede care delivery.
Privacy & trust dynamics
We carefully analyze how users perceive privacy and security in digital health contexts. We examine cultural attitudes toward health data sharing and digital trust across different APAC markets, helping organizations implement appropriate privacy controls.
Healthcare journey mapping
We analyze how users navigate between different healthcare touchpoints, from symptom research to follow-up care. This comprehensive view helps organizations create connected experiences that support users throughout their healthcare journey.
Future of digital health
AI-enabled personalization
We explore how artificial intelligence is enabling increasingly personalized healthcare experiences. Our research investigates user acceptance of AI-driven health recommendations, predictive analytics, and automated monitoring, helping organizations implement these capabilities to maintain trust while improving outcomes.
Integrated health ecosystems
Our research examines the evolution toward connected health platforms that coordinate care across providers and services. We analyze user expectations for data sharing, cross-platform integration, and unified health records, guiding organizations toward more cohesive healthcare experiences.
Preventive health innovation
We investigate how digital tools are shifting healthcare focus from treatment to prevention. Our research helps organizations understand opportunities in predictive health monitoring, behavior change support, and early intervention, ensuring solutions effectively engage users in preventive health practices.
Ambient health monitoring
We study emerging paradigms in passive health data collection and ambient wellness monitoring. Our research helps organizations understand how to implement these capabilities while maintaining user comfort and control.
We help you innovate your digital health offerings across China & APAC
At UX Spot, we bring deep experience across the digital health landscape, helping organizations navigate the complexity of healthcare innovation while maintaining our focus on user needs and clinical outcomes. Our expertise spans:
- Telemedicine platforms that balance clinical quality with user accessibility
- Mobile health applications that drive sustained engagement and behavior change
- Patient portals and EHR interfaces that make health information more accessible
- AI-powered health tools that enhance rather than replace human care
- Digital transformation initiatives that improve healthcare delivery while maintaining quality
- Wearable health devices that encourage consistent use and meaningful engagement
The convergence of healthcare and technology presents unique challenges and opportunities. Today's patients expect seamless digital experiences across their healthcare journey, while providers need efficient tools that enhance rather than complicate care delivery. This evolution requires a deep understanding of both clinical workflows and user expectations.
We help healthcare organizations create experiences that improve access to care while maintaining clinical excellence. Our research illuminates the nuanced needs of patients, providers, and healthcare stakeholders across China and APAC's diverse healthcare landscape.
case study
case study
Locations
Shanghai
176 Xietu East Road,
3rd Floor, Huangpu, Shanghai, China
Hong Kong
14 Taikoo Wan Road, 21st Floor, Cityplaza 3, Taikoo, Hong Kong
Sydney
320 Pitt Street Sydney, New South Whales, Australia
Singapore
5 Temasek Boulevard, 17th Floor, Singapore
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